Yes, they don't seem to get that even if only 20% of users are heavily into collaborative work, they can't just dismiss it as not important. Not only will I not move to OO because of this, I will actively discourage other people from doing so -- and I *hate* Word. Like it or not, the Spawn of Redmond has most of the market, and you *have* to be properly compatible on functions used by significant numbers of people, or it's simply not feasible for people to move over by themselves. That notes within Writer more or less work is completely irrelevant if you still have to collaborate with Word users.

It's the fact that they didn't even see the problem as worthy of mention in the help file that really bothers me. If there's a workaround, even a horrible kludge, that's one thing -- but for practical purposes that workaround does not exist, because it's not anywhere where the average user can find it. And failing to warn that there's an issue - not on. Not on at all.