It is officially an ex-Kobo

[julesjones]

You will remember the weeping and wailing and gnashing of teeth just shy of two weeks ago, when I discovered that my second Kobo Mini, delight of my heart, had had a meeting with a gentleman who speaks in SMALL CAPITALS. I hauled it into Smith's the next time I was in town, and was informed that as it was over a month old I would have to return it to customer services by post for evaluation, and moreover, they did not have any in stock in the store and were not entirely convinced that they ever would again. This prospect did not seem to delight them, and they'd been running low on stock even when I acquired Mark 2, so I think it was not a mere excuse. My own view is that the Sale of Goods Act does not really give them the option of "post it to Customer Services" were I to make an issue of it, but given that I wanted a replacement rather than my money back and they in all honesty had no replacement to give me then and there, I took the proferred freepost envelope and a returns form.

Which, it transpired when I got it home and looked at it, should have been in part filled in by the shop staff before it was handed to me. Which meant another delay before the next time I could get into the shop, and wait while it was filled out correctly.

After all that, O Best Beloved, the paperwork was scanned in case of accidents, and then placed in the envelope together with the late lamented, which went to the front desk at work to be handed to a passing postie on Wednesday evening. And tonight I got home to an email telling me that it is officially an ex-Kobo, and a new one has been ordered for me.

If perchance I do see any more in Smith's at thirty quid, I shall grab another as a spare. I like my Touch, and have been using it this past fortnight, but the Mini really is much more convenient for the daily commute.

Comments

[mishalak]

Also good tip about the disconnection problem. I read that the first time, but I needed a reminder because it did not stick. Also, I need to use it more often to justify buying it and with increased use comes increased risk.

[julesjones]

You really do need to be careful to eject -- I'd already had to do the reset dance with it a couple of times before I bricked it.

The new one's problem is down to the devices being more fragile than you'd think -- too much pressure on the frame, and the connections between e-ink screen and motherboard break.