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Dear NatWest...
Jun. 18th, 2011 10:39 amI am currently re-organizing my finances. I *could* switch my primary accounts to some other financial institution that will pay me a bribe to do so, but really, it's a lot easier to just keep using the old, familiar, account numbers memorised, and until now very convenient set of accounts I've had with you since you were the only bank willing to give me a student account even though I didn't have an LEA grant.
Of course, if you send me a replacement card that I didn't request and is for your convenience, not mine, and then require me to phone a manned line to activate it so that I can be sold other products I am not interested in and be asked to give you my email address, and then fail to staff it adequately so that I am on hold for ten minutes before I can actually use my card again, I may have to reconsider how highly I rate the convenience.
And just for the record, yes, I did explicitly refuse the additional products, so if I get charged for them anyway, there will be tears before bedtime.
Of course, if you send me a replacement card that I didn't request and is for your convenience, not mine, and then require me to phone a manned line to activate it so that I can be sold other products I am not interested in and be asked to give you my email address, and then fail to staff it adequately so that I am on hold for ten minutes before I can actually use my card again, I may have to reconsider how highly I rate the convenience.
And just for the record, yes, I did explicitly refuse the additional products, so if I get charged for them anyway, there will be tears before bedtime.
