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Not the magazine of the same name, but an unrelated online shop for cross-stitch and other embroidery. I found them by googling for a particular Textile Heritage kit type I wanted that has gone out of print in all patterns other than one I don't like that much. They still had limited stock of the kit in one of my favourite Textile Heritage designs, so I decided to grab 2 while they were there, plus a couple of other items.
I got an auto-generated VAT invoice by email immediately. The following working day I got an "order has shipped" email to tell me that they'd had only one copy of the kit left and my payment had been adjusted accordingly, and an updated invoice. Three days later a stout envelope arrived -- the delay was entirely the fault of the post office, because the postmark showed that it had been posted first class on the same day as the "order shipped" email.
As noted, a stout envelope rather than a bubble envelope, but the items I'd ordered didn't need padding, and the envelope used was up to the job of protecting the contents. The package also included an unannounced free gift of a pack of embroidery 3/9 needles. The pack shows that they were packed as Woolworths branded stock of Coats needles, so I strongly suspect that someone has made a judicious purchase of relevant bankrupt stock. :-) No idea whether this is routine, or a way of apologising for the out of stock item. The packet included a paper copy of the invoice, with a standard debit card receipt stapled to it showing the amount actually debited -- it looks to me as if it's done manually as a "customer not present" entry on the bricks-n-mortar shop till at the time of packing.
Good service, and I'd be happy to order from them again.
I got an auto-generated VAT invoice by email immediately. The following working day I got an "order has shipped" email to tell me that they'd had only one copy of the kit left and my payment had been adjusted accordingly, and an updated invoice. Three days later a stout envelope arrived -- the delay was entirely the fault of the post office, because the postmark showed that it had been posted first class on the same day as the "order shipped" email.
As noted, a stout envelope rather than a bubble envelope, but the items I'd ordered didn't need padding, and the envelope used was up to the job of protecting the contents. The package also included an unannounced free gift of a pack of embroidery 3/9 needles. The pack shows that they were packed as Woolworths branded stock of Coats needles, so I strongly suspect that someone has made a judicious purchase of relevant bankrupt stock. :-) No idea whether this is routine, or a way of apologising for the out of stock item. The packet included a paper copy of the invoice, with a standard debit card receipt stapled to it showing the amount actually debited -- it looks to me as if it's done manually as a "customer not present" entry on the bricks-n-mortar shop till at the time of packing.
Good service, and I'd be happy to order from them again.